Question 1
At reception, a visitor whose appointment is confirmed says loudly, 'I've been waiting half an hour. Get someone down here now.' The visitor stays behind the desk line, keeps hands visible, and makes no threat. The host has not answered the first call. Which reply is most likely to move the conversation toward a workable solution?
Show answer & explanation
Correct answer: B - "I can see the delay is frustrating. Let me try the department's reception."